A complete suite of debt recovery, repossession and field services — delivered by licensed, compliant professionals across every corner of Australia.
Australiawide Mercantile Agency provides mercantile services throughout all States and Territories in Australia to the finance and banking sectors. Our agents are accredited and compliant with current legislation. We carry Workers Compensation Insurance, Public Liability Insurance ($10,000,000) and Professional Indemnity Insurance ($10,000,000).
We specialise in the recovery of monies owed to clients for both unsecured and secured loans. Our collections team is experienced across the full spectrum of consumer and commercial finance products.
Our field agents are experienced in the professional, lawful repossession of a wide range of secured chattels. Every repossession is conducted with full documentation and strict legislative compliance to protect both our client and their customer.
We understand that repossessions are sensitive situations. Our agents are trained to approach all matters with professionalism and respect, in accordance with client instructions and legislative requirements.
"Mortgaged Property Lockouts, Pre-Litigation Field Calls, and property repossessions also available by arrangement."
Targeted on-site visits by our professional field agents to verify, document and re-establish contact between financiers and their customers.
Confirm customer address, verify occupancy and document current contact details.
Complete Asset & Liability and Income & Expenditure forms to assist in financial assessments.
Interview customers, re-establish contact with clients and request account resolution actions.
Photograph secured assets in situ for documentation and verification purposes.
Secure collection of cancelled or expired credit and store cards from customers.
Interview occupants or neighbours to gather leads on a debtor's current whereabouts.
Finding missing debtors is a specialised skill that combines data intelligence, field work and experience. Our skip tracing team uses only legally obtained information and commercially available search tools.
We combine multiple methodologies to maximise success rates — from commercial database searches to field calls and network intelligence built up over 29 years in the industry.
Our dedicated internal skip tracing specialist brings tenacity and expertise to every search case, achieving outstanding outcomes for our clients.
"We undertake all forms of SKIP work however we will only use legally obtained information — always."
Australiawide Mercantile Agency provides reliable process serving of any court documents anywhere in Australia. Our nationwide agent network ensures documents can be served promptly, even in remote or regional areas.
With 95 agents across the country, we can serve documents in locations where traditional process servers don't operate — including remote and regional Australia.
A fully cloud-hosted, Citrix-secured web portal that puts real-time job visibility at your fingertips — 24 hours a day, 7 days a week.
Speak with our team about your specific requirements. We tailor our approach to your business needs.