From Perth to Cairns, Darwin to Hobart — our network of 95 professional agents ensures no debt goes unresolved, no matter how remote the location.
Years Experience
Field Agents Nationwide
States & Territories
Australiawide Mercantile Agency is a licensed debt collection and repossession specialist headquartered in Perth, Western Australia. Since 1996 we have been the trusted partner of choice for Australia's leading banks and financial institutions.
We manage a consortium of 95 professional field agents spanning every state and territory — including remote and regional areas — ensuring your outstanding accounts are pursued wherever they may be.
95 agents in all major cities, regional centres, and remote areas. New Zealand affiliates also available.
$10M public liability & professional indemnity insurance. Workers compensation covered for all agents.
Real-time 24/7 access to job status, reporting and updates via our secure Citrix web portal.
From early-stage collections through to complex repossessions and process serving — we handle every stage of the recovery lifecycle.
Secured and unsecured loan recovery including NCCP agreements, mortgages, hire purchase, chattel mortgages and commercial loans.
Professional repossession of vehicles, trucks, boats, caravans, aircraft, agricultural and earthmoving equipment, catering and office equipment.
On-site verification of customer residence and contact details, asset inspection, income & expenditure forms, credit card pickups and photographing securities.
Specialised location services for missing debtors using legally obtained data, commercial search engines, and experienced field agents.
Reliable service of court documents, legal notices and statutory documents anywhere in Australia, handled by licensed agents.
Cloud-hosted, Citrix-secured portal for real-time 24/7 access to job status, case notes, reporting and agent updates.
Our reputation has been earned through decades of delivering exceptional outcomes while maintaining the highest standards of regulatory compliance and professional conduct.
Every agent is trained and assessed against NCCP, ASIC guidelines and the Privacy Act. Compliance is not optional — it's our baseline.
We manage a tightly controlled consortium of experienced, licensed agents with coverage in all major cities, regional towns and remote areas.
Established in 1996, our leadership team brings decades of hands-on experience from major financiers including AGC Finance and Toyota Finance Australia.
Our cloud-hosted portal gives authorised clients and agents 24/7 access to live job status, case notes and reporting — no waiting on weekly updates.
$10 million public liability and $10 million professional indemnity insurance, plus workers compensation for all field agents.
We are Consortium Managers for some of Australia's largest financial organisations and banks — a testament to our reliability and performance.
Contact our team today to discuss how Australiawide Mercantile Agency can assist with your debt recovery needs.