Three decades of trusted, compliant and results-oriented debt recovery services for Australia's finance and banking sectors.
Australiawide Mercantile Agency is a licensed debt collection and repossession agency headquartered in Perth, Western Australia. Established in 1996, we have spent nearly three decades building a reputation for professionalism, compliance and results.
We are Consortium Managers for some of Australia's largest financial organisations and banks. Our model is simple: recruit, train and manage a tightly controlled network of experienced field agents who deliver outcomes that protect our clients' interests and brand reputation.
We are proud members of the Institute of Mercantile Agents Limited and hold SAI Global accreditation — independent verification of our quality management standards.
Every agent in our consortium is assessed, trained and monitored against NCCP, ASIC guidelines and the Privacy Act. We have encompassed all regulatory requirements imposed by these bodies, and our field agents undergo ongoing compliance training to maintain currency.
Our quality and compliance credentials are independently verified:
Everything we do at Australiawide Mercantile Agency is guided by our core mission and the values that have defined us for nearly three decades.
We operate with complete transparency and honesty in all dealings with clients, customers and agents.
Regulatory compliance is not negotiable. We train, assess and monitor every agent against current legislation.
Our clients engage us to achieve outcomes. We pursue every account with professionalism and tenacity.
Even in debt recovery, people deserve to be treated with dignity. We approach all interactions appropriately.
As a growing business and a leader in our field, we strive for perfection. Our vision encompasses further development and expansion into markets across Australia to provide a complete and professional service to our clients.
Australiawide Mercantile Agency is at the forefront of our industry. We continue to invest in technology, agent training and compliance infrastructure to stay ahead of regulatory changes and client expectations.
We are actively expanding our agent consortium to improve coverage in emerging regional markets and to strengthen our capacity in existing high-demand areas.
Growing our network into underserved regional and remote areas of Australia.
Continual development of our cloud-hosted management platform for better client visibility.
Staying ahead of regulatory change and setting the standard for industry best practice.
Deepening our affiliate partnerships across the Tasman for seamless trans-Tasman recovery.
Ready to engage Australia's most connected mercantile agency? Let's discuss your needs.